Privacy Policy

Effective Date: 01/01/2025

Company Name: TWS Automation

Website: https://twsautomation.co.uk/

1. Who We Are

TWS Automation is a UK-based company specialising in electric gates, barriers, and access control systems for both domestic and commercial clients. We are committed to protecting your personal data and handling it transparently and securely in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following personal data:

• Contact Information: Name, email address, phone number, postal address.
• Project Details: Information you provide when requesting a quote or service.
• Website Usage Data: IP address, browser type, pages visited, time on site (via cookies or analytics).
• Marketing Preferences: Your consent to receive marketing communications.

3. How We Collect Your Data

We collect data when:

• You fill out a contact or enquiry form.
• You email or phone us.
• You request a quote or service.
• You browse our website (via cookies and analytics tools).

4. Why We Collect Your Data

We use your data to:

• Respond to your enquiries and provide services.
• Send estimates, invoices, and service updates.
• Improve our website and services.
• Send occasional marketing communications (only if you have opted in).

5. Legal Bases for Processing

We rely on the following legal grounds:

• Contractual Obligation – to provide a quote or fulfil a service.
• Consent – for marketing communications.
• Legitimate Interests – to improve our services and website.
• Legal Obligation – to comply with regulatory or legal requirements.

6. How We Store & Protect Your Data

We store your data securely and only for as long as necessary:

• Digital data is stored securely using encrypted systems and protected access.
• We retain customer records for up to 10 years for tax and warranty purposes.
• When no longer needed, data is securely deleted or shredded.

7. Sharing Your Data

We will never sell your data. We may share it with trusted third parties only when necessary:

• Service partners or subcontractors for project delivery.
• Email and hosting providers (for communication purposes).
• Legal authorities if required by law.

8. Your Rights Under UK GDPR

You have the right to:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to or restrict data processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To make a request, please email:
enquire@twsautomation.co.uk

9. Cookies

Our website uses cookies to improve user experience and monitor website performance. You can manage or disable cookies via your browser settings.

For more information, see our [Cookie Policy].

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

11. Contact Us

If you have any questions about this privacy policy or your data, please contact:

TWS Automation

45 Cemetery Rd, Esh Winning, Durham DH7 9BX
Email:
enquire@twsautomation.co.uk
Phone:
07464636722